To create a new Issue Type, follow the instructions explained below.
Go to Configure Issue Types from the Kypeco Menu.
In the Create a New Issue Type section, add the Issue Type name.
Select a color to represent the Issue Type for easier recognition.
Next, add a priority level for the Issue.
Assign one or more responsible personnel for the Issue's resolution.
Set a time for the Issue's Resolution.
Click Save to record!
Once set up, the personnel can select an issue type to report a problem, saving substantial time and effort! The resolution tracking timeline begins as soon as the issue is registered, encouraging greater accountability, transparency, and clarity.
This is one of the account set-up configurations for a new Kypeco account, but you can always come back to this section and create new Issue Types.